Abstract

MARTINEZ, Rocio; DUENAS, Roy; MIYAHIRA, Juan  and  DULANTO, Luis. The Balanced Scorecard in Strategic Plan implementation of a General Hospital. Rev Med Hered [online]. 2010, vol.21, n.3, pp.153-159. ISSN 1018-130X.

This research focuses on the process of implementing the Balanced Scorecard (BSC) as a management tool that aligns and communicates the strategic objectives of the organization. Objective: To evaluate effect of BSC in the Strategic Plan in a highly specialized general hospital. Material and methods: Descriptive, observational and retrospective research developed at the Hospital Nacional Cayetano Heredia. Results: A reduction of benefits refusals by the Comprehensive Health Insurance from 13.64% to 8.93%, a reduction of suspended surgical procedures from 13.04% to 9.83%, and an increase in the optimal use beds from 79.23% to 91.15% were observed. The performance of operational plans of the areas that achieved optimal level was 33.33% and the organic units that gave the best presentations increased from 8% to 40%. Conclusions: The implementation of BSC was useful in a general hospital as a tool for monitoring and control of the execution of the Institutional Strategic Plan. (Rev Med Hered 2010;21:153-159).

Keywords : Balanced scorecard; hospital; indicators; management by results; health management.

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