Resumen

CUBA-FUENTES, Maria, JURADO, Gabriel y ESTRELLA, Eva. Evaluación del cumplimiento de los atributos de la Atención Primaria y grado de satisfacción de los usuarios de un establecimiento de primer nivel de atención. Rev Med Hered, ene. 2011, vol.22, no.1, p.4-9. ISSN 1018-130X.

Primary health care strategy has been adopted by Health Social Security from Peru (EsSalud) to achieve its corporate goals. Objective: To assess the compliance of the primary health care strategy and the user satisfaction degree in an EsSalud primary care center. Material and Methods: A cross-sectional descriptive study design was conducted. Two surveys were applied to 240 randomly selected users. User satisfaction degree was measured considering the structure, processes and outcomes of the center. We measured the compliance of three attributes of primary care: accessibility, comprehensiveness and continuity. Results: 61.7% of users showed medium general satisfaction and 23.3% high general satisfaction. The users were satisfied or very satisfied with 5 parameters: geographical accessibility (99.8%), infrastructure (66.6%), hours care (61%), problem solving (52.5%) and diagnostic tests (51.3%). 47% of users showed medium satisfaction with care received in the center. The lowest degree of satisfaction was found with the waiting times for outpatient clinic care (29.1%) and emergency care (7.5%). About Primary care Attributes, accessibility (55.8%) and continuity (55%) showed a medium compliance, comprehensiveness was perceived as a low compliance (51.7%). Conclusions: The satisfaction degree with the center and the compliance of the primary care attributes were medium. (Rev Med Hered 2011;22:4-9).

Palabras llave: Patient satisfaction; primary health care; quality of health care; health care evaluation mechanisms.