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Revista Medica Herediana

Print version ISSN 1018-130XOn-line version ISSN 1729-214X


CABELLO, Emilio; CABELLO, Almendra  and  MARTINEZ, Melissa. Validation of a survey aimed at measuring satisfaction of residents about a specialization program in Lima, Peru. Rev Med Hered [online]. 2021, vol.32, n.1, pp.12-19. ISSN 1018-130X.


To validate a survey aimed at measuring satisfaction of residents about a specialization program in Lima, Peru.


A cross-sectional study was carried-out. The survey was built considering resident´s opinions on the satisfaction requirements of each program and the five components of the SERVQUAL quality survey. A pilot study was undertaken to evaluate the degree of understanding of the questions and an expert evaluation was also performed before applying the survey. Reliability was evaluated with Cronbach´s alpha test and validity was evaluated with a multifactorial analysis. Descriptive statistics was applied, Chi square test with a p value <0.05 was used.


218 (82.0%) surveys were analyzed; 54.1% were females; 57.7% were younger than 30 years of age; 86.2% were of free position. Degree of understanding was 9.98 and time to complete the survey was 5.45 minutes. Cronbach´s alpha was 0.919. The factorial analysis of the five most important components of satisfaction explained 66.5% of the variance of the 22 questions. Overall satisfaction was 71.8%, reliability was 79.2%, ability to respond was 80.2%, security was 60.8%, empathy was 82.8% and tangible aspects was 55.9%. No difference by sex, age group, specialty and modality of admission was found.


The survey tested showed to be reliable and valid to evaluate the satisfaction of residents to their programs and it is a useful tool to identify opportunities to improve the residency program.

Keywords : Validation study; surveys and questionnaires; medical staff hospital; personal satisfaction.

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