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Revista Medica Herediana

versión impresa ISSN 1018-130Xversión On-line ISSN 1729-214X

Resumen

DOMINGUEZ-SAMAMES, Rafael; ROMERO-ALBINO, Zoila  y  CUBA-FUENTES, María Sofía. Doctor to patient communication and patient-satisfaction in a first level of care center in metropolitan Lina, Peru. Rev Med Hered [online]. 2022, vol.33, n.1, pp.35-40.  Epub 31-Mar-2022. ISSN 1018-130X.  http://dx.doi.org/10.20453/rmh.v33i1.4166.

Objective

: to evaluate the doctor to patient communication and consumer satisfaction in a first level of care center in metropolitan Lina, Peru.

Methods

: cross-sectional study that involved 121 participants selected from the outpatient internal medicine service. Two instruments were applied; communication subscale IPC-18 and patient-satisfaction through PSQ-18.

Results

: 68.6% of participants were females and 66.1% had completed secondary school. Doctor patient communication was deficient in 39.7% and patient-satisfaction was low at 53.7%. Statistical association between doctor-patient communication and patient-satisfaction (p<0.005).

Conclusions

: in this first level of care center the doctor-patient communication and patient-satisfaction were suboptimal. More studies are needed in this field.

Palabras clave : Communication; patient satisfaction; primary health care.

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