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Revista Medica Herediana
versão impressa ISSN 1018-130Xversão On-line ISSN 1729-214X
Resumo
DOMINGUEZ-SAMAMES, Rafael; ROMERO-ALBINO, Zoila e CUBA-FUENTES, María Sofía. Doctor to patient communication and patient-satisfaction in a first level of care center in metropolitan Lina, Peru. Rev Med Hered [online]. 2022, vol.33, n.1, pp.35-40. Epub 31-Mar-2022. ISSN 1018-130X. http://dx.doi.org/10.20453/rmh.v33i1.4166.
Objective
: to evaluate the doctor to patient communication and consumer satisfaction in a first level of care center in metropolitan Lina, Peru.
Methods
: cross-sectional study that involved 121 participants selected from the outpatient internal medicine service. Two instruments were applied; communication subscale IPC-18 and patient-satisfaction through PSQ-18.
Results
: 68.6% of participants were females and 66.1% had completed secondary school. Doctor patient communication was deficient in 39.7% and patient-satisfaction was low at 53.7%. Statistical association between doctor-patient communication and patient-satisfaction (p<0.005).
Conclusions
: in this first level of care center the doctor-patient communication and patient-satisfaction were suboptimal. More studies are needed in this field.
Palavras-chave : Communication; patient satisfaction; primary health care.
