SciELO - Scientific Electronic Library Online

vol.66 issue2Determination of both acute and sub acute liver and renal toxicity of Croton palanostigma (sangre de grado) latex in experimental animalsIntelectual levels and anxiety in children with chronic lead intoxication: Maria Reiche School. Callao-Peru, 2002 author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




  • Have no cited articlesCited by SciELO

Related links

  • Have no similar articlesSimilars in SciELO


Anales de la Facultad de Medicina

Print version ISSN 1025-5583


SECLEN-PALACIN, Juan  and  DARRAS, Christian. Peruvian health services users’ satisfaction: Socio-demographic factors and accessibility: Peru 2000. An. Fac. med. [online]. 2005, vol.66, n.2, pp.127-141. ISSN 1025-5583.

Objectives: To determine users’ satisfaction in Peru Ministry of Health’s health centers (HC) and hospitals, to analyze the relation between users’ satisfaction and the socioeconomic variable, and to identify both the socio-demographic and accessibility factors related. Materials and Methods: Secondary analysis of the database of Peruvian Living Standards Survey (PLSS), year 2000; 376 health center and 327 hospital users were studied. The study variables were users’ satisfaction, socioeconomic level, socio-demographic variables and accessibility to care. Descriptive and multivariate statistics were applied. Results: The health center users show patterns different to the hospital users. Satisfaction was respectively 68,1% and 62,1% for health centers and hospitals. The users with less socioeconomic level showed greater satisfaction. Age, education, distance to health facilities and waiting time were related with users’ satisfaction. Conclusions: Socio-demographic, economic and accessibility to care factors associated to users’ satisfaction show specific characteristics according to location, probably due to difference between health facilities populations.

Keywords : Health services; consumer satisfaction; patient satisfaction; quality of health care.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License