Resumo

SECLEN-PALACIN, Juan  e  DARRAS, Christian. Peruvian health services users’ satisfaction: Socio-demographic factors and accessibility: Peru 2000. An. Fac. med. [online]. 2005, vol.66, n.2, pp.127-141. ISSN 1025-5583.

Objectives: To determine users’ satisfaction in Peru Ministry of Health’s health centers (HC) and hospitals, to analyze the relation between users’ satisfaction and the socioeconomic variable, and to identify both the socio-demographic and accessibility factors related. Materials and Methods: Secondary analysis of the database of Peruvian Living Standards Survey (PLSS), year 2000; 376 health center and 327 hospital users were studied. The study variables were users’ satisfaction, socioeconomic level, socio-demographic variables and accessibility to care. Descriptive and multivariate statistics were applied. Results: The health center users show patterns different to the hospital users. Satisfaction was respectively 68,1% and 62,1% for health centers and hospitals. The users with less socioeconomic level showed greater satisfaction. Age, education, distance to health facilities and waiting time were related with users’ satisfaction. Conclusions: Socio-demographic, economic and accessibility to care factors associated to users’ satisfaction show specific characteristics according to location, probably due to difference between health facilities populations.

Palavras-chave : Health services; consumer satisfaction; patient satisfaction; quality of health care.

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