SciELO - Scientific Electronic Library Online

 
vol.80 número2Tiempo de espera y calidad de atención en pacientes de odontoestomatología intervenidos en sala de operacionesEtsudio de tres pruebas de función plaquetaria en adultos jóvenes residentes en una ciudad de gran altitud (Cusco, 3399 msnm) índice de autoresíndice de materiabúsqueda de artículos
Home Pagelista alfabética de revistas  

Servicios Personalizados

Revista

Articulo

Indicadores

  • No hay articulos citadosCitado por SciELO

Links relacionados

  • No hay articulos similaresSimilares en SciELO

Compartir


Anales de la Facultad de Medicina

versión impresa ISSN 1025-5583

Resumen

FERNANDEZ-OLIVA, Danitza et al. Organizational climate and satisfaction of the external user in the hospitalization services of the Instituto Nacional de Salud del Niño, 2017. An. Fac. med. [online]. 2019, vol.80, n.2, pp.188-192. ISSN 1025-5583.  http://dx.doi.org/10.15381/anales.802.15745.

Introduction. The organizational climate within health institutions and patient satisfaction are used to evaluate and improve the quality of health services. Objective. Determine the organizational climate and the satisfaction of the external user regarding the medical care received in the hospitalization services of the Instituto Nacional Salud del Niño (INSN). Methods. In the year 2017 a survey was applied to qualify the organizational climate to the workers of the hospitalization services of the Department of Medicine of the INSN. The satisfaction of the external user was measured through the SERVQUAL survey applied to external users. Results. The qualification of the organizational climate was 76,3%, considered as improvable; and the overall satisfaction of the external user was 64,4%. The organizational climate in the dimensions of identity, organizational communication and structure achieved the qualification of healthy and the remuneration dimension obtained the qualification of unhealthy. The dimension best valued by external users was: during your hospitalization did you receive a medical visit every day? and the least valued: were the procedures for discharge high?. Conclusion. The overall rating of the organizational climate was 76,3% and the overall satisfaction of the external user was 64,4% in the INSN.

Palabras clave : Occupational Health; Patient Satisfaction; Quality of Health Care; Hospital Care.

        · resumen en Español     · texto en Español     · Español ( pdf )

 

Creative Commons License Todo el contenido de esta revista, excepto dónde está identificado, está bajo una Licencia Creative Commons