SciELO - Scientific Electronic Library Online

 
vol.80 issue4Surgical pathology of thyroid gland in pediatric patientsMental health in undergraduate students from Universidad Nacional Mayor de San Marcos School of Medicine author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

  • Have no cited articlesCited by SciELO

Related links

  • Have no similar articlesSimilars in SciELO

Share


Anales de la Facultad de Medicina

Print version ISSN 1025-5583

Abstract

TAYPE-HUAMANI, Waldo; CHUCAS-ASCENCIO, Luis; DE LA CRUZ-ROJAS, Lucila  and  AMADO-TINEO, Jose. Waiting time for urgent medical attention in a tertiary hospital after the implementation of a process improvement program. An. Fac. med. [online]. 2019, vol.80, n.4, pp.438-442. ISSN 1025-5583.  http://dx.doi.org/10.15381/anales.v80i4.16705.

Introduction. Overcrowding in emergency department of tertiary hospitals collapses its processes and prolongs waiting times. Objective. To evaluate waiting times for patients with urgent medical problems, in an emergency department after implementing a program of process improvement with facilitators. Methods. An observational study. Patients older than 14 years-old with priority III problems, who were attended between 6-23 hours, were included in the study. The team of facilitators was made up of trained administrative technicians (two each 8-hour period per day), who accelerated the diagnostic and therapeutic processes in outpatient. Waiting time for first attention and total length of stay in emergency services were measured. Results. 36 thousand attentions of priority III were evaluated, being higher in the fourth quarter of the year, on Monday, between 7 and 11 am. The median waiting time for arrival to provider was 35 minutes, and median time of length of stay in emergency was 2.9 hours. It were being longer when interconsultation is requested to another specialty (5 hours). 90% of attentions had a length stay in emergency less than five hours. Conclusion. The waiting time for emergency attention in priority III patients, after implementation of the process facilitator program, was similar to international standards.

Keywords : Emergencies; Triage; Waiting Lists; Quality Management.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License