Resumen

RODRIGUES BORGES, Paulo César  y  DRUMOND RHADDOUR, Roberto Mahmud. Information architecture in collaborative platforms as a support for the management of collective intelligence in organizations. Biblios [online]. 2017, n.69, pp.62-72. ISSN 1562-4730.  http://dx.doi.org/10.5195/biblios.2017.492.

Objective. This papper aims to present a way to take advantage of the possibilities of the second generation of communities and services on the Internet (popularly called Web 2.0) in the development of an information architecture in a collaborative platform through a Wiki, describing its usefulness for transformation of individualized knowledge in accessible and dynamic knowledge in public organizations. Method. For the organization of this study, technical procedures will be adopted to make a careful bibliographic survey in the reference literature, based on the compilation of specialized books, papers published in periodicals and other available databases. Results. The papper explores Web 2.0 and uncovers the possibilities of an information architecture on a collaborative platform through a Wiki resulting in a better use of collective intelligence in public organizations. Conclusions. It was obtained the realization that the collaborative platforms in a Wiki model can be used as a tool for transforming individualized knowledge into accessible and dynamic knowledge, mainly for ease of use.

Palabras clave : Collective Intelligence; Information architecture; Knowledge management; Web 2.0.

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