Resumen

APAZA-PINO, Rossana; SANDIVAL-AMPUERO, Gustavo A.  y  RUNZER-COLMENARES, Fernando M.. Quality of service at the geriatric outpatient department of a social security hospital: a qualitative study. Horiz. Med. [online]. 2018, vol.18, n.4, pp.50-53. ISSN 1727-558X.  http://dx.doi.org/10.24265/horizmed.2018.v18n4.07.

Objective: To determine the quality of service to elderly patients in geriatric outpatient levels of care. Materials and methods: A qualitative study with a group of 45 participants over 60 years of age who attended the geriatric department of the Hospital Guillermo Almenara Irigoyen between January and June 2005. Results: It was determined that 77 % of the participants were satisfied with the quality of care. The categories with the greatest complaints were lack of patient-physician interaction, lack of empathy, and lack of safety during their health care. Aspects that stood out were reliability and information submission. Conclusions: The lack of patient-physician interaction and lack of empathy are the most outstanding problems in the geriatric department.

Palabras clave : Geriatrics; Quality of health care; Patient satisfaction.

        · resumen en Español     · texto en Español     · Español ( pdf )