Abstract

ALVAREZ TAY, Rosa Carolina. Evaluation of the Student Satisfaction Level Regarding the Educational Service Under the Approach of the HEdPERF Model at Public Universities that Belong to the Strategic Alliance of Peruvian Universities and that Implemented the Licensing Mechanism. Ind. data [online]. 2021, vol.24, n.1, pp.23-47. ISSN 1560-9146.  http://dx.doi.org/10.15381/idata.v24i1.17749.

The objective of this article was to establish the level of influence that the HEdPERF (Higher Education Performance) model has on student satisfaction, to establish the degree of influence that each of the six dimensions that make up the HEdPERF model have on student satisfaction, and to determine which of the six dimensions of the HEdPERF model presented an adequate level of perceived quality. The study sample consisted of 1191 students belonging to the three public universities that are members of the Alianza Estratégica de la Universidad Peruana (Strategic Alliance of Peruvian Universities). The research was non-experimental, at a correlational level, and non-parametric statistical tests were used for data analysis, such as the chi-square test, Spearman’s correlation test and the Wilcoxon signed-rank test.

Keywords : service quality; higher education; HEdPERF model; service quality assurance and student satisfaction.

        · abstract in Spanish     · text in English | Spanish     · English ( pdf ) | Spanish ( pdf )