Abstract

OLARTE-PACCO, Miguel Angel Demetrio et al. Information and Communication Technologies (ICT) in business management: A scientometric analysis. Comuni@cción [online]. 2023, vol.14, n.4, pp.388-400.  Epub Dec 26, 2023. ISSN 2219-7168.  http://dx.doi.org/10.33595/2226-1478.14.4.899.

The progressive adoption of Information and Communication Technologies (ICT) in the business world has generated a radical transformation in operational and communication management, both internally and externally. ICT are present at all levels of today's society, from the largest multinational corporations to individuals. The objective of this research is to provide an analysis of the trends and prospects of ICT in business management. For this purpose, a scientometric analysis and a systematic review in Scopus and SciELO was conducted during the last 5 years, from 2018 to 2022. The inquiry indicates that the thematic relationships show divergences, in turn, the emerging trends represent a greater variety with respect to the intermediate and consolidated ones. Likewise, it is necessary to opt for the democratization of knowledge regarding technology; in this way, ICT must be an indisputable part of organizations, regardless of the category, size or purpose. The main limitation to the application of ICT is the lack of knowledge about them, or their misleading praxis; therefore, emphasis is placed on the adoption or efficient learning of the tools that will be the protagonist of future progress.

Keywords : Information and Communication Technology (ICT); management; organizations; trends; digitalization.

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