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Revista del Cuerpo Médico Hospital Nacional Almanzor Aguinaga Asenjo

Print version ISSN 2225-5109On-line version ISSN 2227-4731


WILCAMANGO-RIOS, Dreysi et al. Usability of the virtual health care in the quarantine period from May to July 2020 due to COVID-19 at the National Institute of Child Health in Peru. Rev. Cuerpo Med. HNAAA [online]. 2022, vol.15, n.3, pp.342-348.  Epub Sep 30, 2022. ISSN 2225-5109.


The COVID-19 pandemic caused face-to-face outpatient care in health establishments to be restricted, the government establishes actions to continue providing said health services.

Objective of the study:

To describe the usability of the virtual health care in the COVID-19 quarantine period at the National Institute of Child Health (INSN) of Peru.

Material and methods:

Cross-sectional study. 7,697 patients were admitted to the INSN for virtual outpatient consultation from May to July 2020. The sampling was simple random and there was a sample of 374 participants who met the selection criteria. The telehealth usability questionnaire (TUQ) was used. Parents of patients who received virtual consultation were interviewed by telephone.


The average age of the interviewees was 36.2 years, mostly women and from Lima. The average age of the patients treated is 6.7 years, being mostly male (51.3%). The Smartphone was the most used device (97.6%); medical services the most consulted (84.4%), most recurrent pathologies related to the respiratory system (10.4%). 55.2% and 57.4% of the participants totally agree on the usefulness and ease of use of virtual medical care, respectively.


The use of telehealth in the INSN had a positive impact, it managed to connect patients with their doctor in order to continue with their treatments and provide an optimal medical care response in real time.

Keywords : Telemedicine; Remote Consultation; Telemonitoring; Teleorientation; Coronavirus Infections; Quarantine.

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