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Revista de la Facultad de Medicina Humana

Print version ISSN 1814-5469On-line version ISSN 2308-0531


MEZA, Luisa Ecaterina Villar; CRESPO, Hugo F. Gutiérrez  and  KASANO, Juan P. Matzumura. Whatsapp assessment for communication and organization of group work in resident physicians. Rev. Fac. Med. Hum. [online]. 2021, vol.21, n.4, pp.790-797. ISSN 1814-5469.


New communication technologies allow new opportunities to optimize medical work.


To determine the assessment of WhatsApp for communication and organization of group work among resident physicians during a healthcare management course.


Descriptive, prospective, cross-sectional study. The population consisted of 140 resident physicians who participated in a healthcare management course in 2019 and 2020. A non-probability convenience sample of 132 participants was obtained. We applied the instrument to assess WhatsApp for regulating group work, through the dimensions “WhatsApp for organizing group work” and “WhatsApp as a communication system for group work”, with a reliability of 0.92. Based on the scores assigned to this dimension by the participants, we divided them into three groups: low, medium and high rating.


Resident physicians from eight specialties participated: psychiatry, internal medicine, otolaryngology, clinical pathology, cardiovascular surgery, anatomic pathology, legal medicine and pediatric ophthalmology. The average age was 33.37 years. 86.4% of residents use WhatsApp daily. Activity planning and sending text messages and brief instructions had favorable scores. Both dimensions scored 47.36% in the low rating group, 46.35% in the high rating group and 39.3% in the medium rating group. The global result showed a predominance of the high and low rating groups.


The majority of resident physicians use WhatsApp as a non-formal communication tool, helpful for sending messages, developing group tasks and planning activities. Additionally, resident physicians and professors consider WhatsApp to be a useful app, and it could facilitate knowledge acquisition.

Keywords : Telephone; communication; WhatsApp. (Source: MeSH NLM).

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