INTRODUCTION

The health situation in the world requires society to place issues such as impartiality in the foreground of analysis; health development and prevention; the quality of care; the ethical dilemmas; and the recognition of technological health requirements in national policy, as a key element for its development¹.

Today, patients' controversies about the care provided to them are more common. They are not only with reference to aspects of well-being or treatment but also about points of the technical development of care². A health provider is a subject that offers or provides everything necessary to guarantee good health to large groups, corporations, and communities³.

The relationship between the health professional and their patients is based on asymmetry, since healthcare personnel persistently occupy a dominant role and have a large part of knowledge⁴. This asymmetry is essential for care, since it demands and grants the professional a higher and updated grade to follow when their expectations are not satisfied, for which it is important to carry out standard surveys, periodic questionnaires, or questions to the subjects to approve their perception of the peculiarities of the service provided⁵.

The technical-scientific factor refers to the scientific-technical aspects of health care, its features being: obtaining positive changes and purposes, the precise use of resources, the continuous provision of the service, the capacity for innovation and training in service providers to avoid obsolescence⁶. Among the indicators involved is a measurement of the use of resources, events or incidents, justification of procedures, observation of care processes, and audits of files⁷.

The human factor or "talent" is seen as the activity offered from the interpersonal aspect in care and is based on respect for rights, culture, personal traits, complete information, interest, courtesy, empathy, solidarity, and attention in problem-solving⁶.

Likewise, it must be willing and able to transcend clinical care and not, only, only in the patient’s somatic, that is to observe, understand and provide a better treatment⁸.

Maternal and child health care is a priority for health services. The priority of antenatal care is the prevention of maternal complications during pregnancy, the timely detection and appropriate assistance thereof; and adequate care of them and preventing unnecessary interventions and favoring the satisfaction of the pregnant woman, through a series of conducive activities towards prevention and education⁹.

These prophylactic activities are recognized as a standard of care during pregnancy. Generally, it is offered through private consultations, with a competent provider, through a series of cost-effective interventions that improve maternal and infant outcomes and reduce complications during pregnancy, delivery, and the puerperium¹⁰.

Likewise, the Ministry of Health (2013) maintains that the surveillance and comprehensive evaluation of the pregnant woman and fetus, before fourteen weeks of gestation, provides a series of interventions that help in the timely detection of danger signs, risk elements, education for self-care and family collaboration, as well as for the proper management of complications¹¹.

Its main characteristics of precociousness (before 12 weeks of gestation), periodic, continuous, comprehensive, in teams and with the community’s participation, among others, allow a complete appreciation of each pregnant woman¹².

Its objectives include evaluating the health status of the mother and fetus, establish gestational age, assess possible risks and correcting them, plan prenatal checkups; and prescribing folic acid as soon as possible to prevent neural tube defects¹³.

The Ministry of Health (2017) in its Technical Standard establishes that the minimum prenatal care minimum is six¹⁴. Therefore, all pregnant women must comply with the necessary amount of prenatal care for correct supervision of the pregnancy and detect possible warning signs or complications on time. However, some of the patients do not comply with the minimum attendance for different reasons, which have been treated in the following studies:

Tovar and Gutiérrez (2019) in their research showed that the factors that were associated with the continuity of prenatal control were observing health personnel (OR = 12.9; p = 0.017), early assistance (OR = 3.0; p = 0.001), good treatment of administrative personnel (OR = 2.2; p = 0.015) and the immediate resolution of problems during prenatal care (OR = 3.8; p = 0.001)¹⁵.

Hernández et al. (2019) in their work found that 56.1% received quality prenatal care, unlike 43.9% who did not receive all quality components, the element associated with non-compliance being the patient's native ethnicity¹⁶.

Farje (2019) in his work indicated that multiparity (p = 0.017, OR = 1.7), the journey to the health center (p = <0.001, OR=5 .1) and marital status (p=< 0.001 , OR=2 .5) proved to be indicators of danger associated with incomplete prenatal controls in pregnant women¹⁷.

Machado, Molinares, Urzola and Valdés (2017) in their study found institutional factors related to the lack of attendance at prenatal control: not receiving physical preparation for delivery (74.7%), long waiting time for care (27%) and a short duration of the consultation (21.2%)¹⁸.

Castillo et al. (2017) in their research revealed that 53.26% of women reported adequate use of prenatal care, the associated peculiarities being: being over 23 years old (OR: 1.4), higher than secondary education (OR: 1, 6), having a partner (OR: 1.9), receiving family support (OR: 3.2), planned pregnancy (OR: 2.2), being employed (OR: 2.3), having a health affiliation ( OR: 3.8) and having a small family (OR: 1.3)¹⁹.

Miranda (2016) in her research found that the majority of pregnant women attend prenatal care (97.7%), the reasons being: detection of alterations (83.9%) and at the suggestion of someone (14.6%) ); while 0.3% do not attend because they have to do a lot of paperwork (47.1%), because they have missed the appointment (23.5%), because they believe they do not require monitoring when having children without complications (23.5%) and for thinking that it is too early to start the control (5.9%)²⁰.

On the other hand, Roberts et al. (2015) in their study showed that mothers distinguish that health workers often mistreat or degrade them during visits; on the other hand, health personnel mentioned that, due to the lack of workers, patients do not receive the attention they deserve²¹.

Joshi, Torvaldsen, Hodgdon and Hayen (2014) in their work observed how predictors of receiving quality prenatal care: having the consultation by a qualified provider in an institutionalized hospital, living in an urban area and being exposed to the media²².

Boerleider, Wiegers, Manniën, Francke and Devillé (2013) found, through the systematic review, that the factors associated with an inappropriate use of consultations by pregnant women were: migration, culture, position in the host country, social network, the experience of the care and treatment provider, and personal communication, which hinder the use of prenatal care by non-Western women, being of significant importance the low command of the country language and interpersonal communication, which were the elements of impairment reported with the highest incidence²³.

Taking into account these antecedents, in the present work, the detection of traits belonging to the health provider at the time of prenatal care, which may facilitate or hinder the care of pregnant women, it is essential to know them so that these actions can be corrected to that the patients feel satisfied and go to their prenatal care, otherwise there may be a series of negative consequences on the health of the mother-child binomial.

This research aimed to identify the association between health provider factors and the number of prenatal care in patients of Hospital Carlos Lanfranco La Hoz, 2019.

METHODS

RESULTS

An 342 pregnant women who attended their prenatal care at the Carlos Lanfranco La Hoz Hospital, in 2019, were surveyed. The most frequent age was from 18 to 35 years in 74%, with secondary education in 62.9%, state civil cohabiting in 71.1%. 92.7% have comprehensive health insurance (Table 1).

Regarding obstetric characteristics, 75.7% of the pregnant women had two or more pregnancies, and 40% had a delivery (Table 2). On the other hand, the average number of prenatal care was 5.5 (Table 3).

To associate the scientific technical factors with the number of prenatal care, the Poisson regression was used, initially in the crude analysis of the ten scientific technical factors was found association in three, and after analyzing with the adjusted model the association was confirmed of the number of prenatal care with the factor "receive guidance on the results of the analysis in prenatal care" (p = <0.001), that is, the number of prenatal care in pregnant women who report that receive guidance on the results of analysis in prenatal care, it is 1.2 times more than in pregnant women who answered no (ExpB: 1.2 95% CI 1.10 - 1.39). Likewise, the association of the factor “the doctor or obstetrician recommends medications in their prenatal consultation” was also confirmed (p=0 .003). The number of prenatal care in pregnant women who report that the doctor or obstetrician does recommend medications in their prenatal consultation, is 1.2 times more than in pregnant women who answered no (ExpB 1.2 CI95% 1 .05-1.27) (Table 4).

Table 5shows the association of human factors with the number of prenatal care, which initially in the crude analysis of the seven scientific-technical factors, an association between two factors was found, and of them later when analyzed with the adjusted model The association of the number of prenatal care with the factor was confirmed: the doctor or obstetrician calls her by name during the prenatal consultation (p = <0.001). The number of prenatal care in pregnant women who report that “the doctor or obstetrician who calls her by her name during the prenatal visit”, it is 1.5 times more than in pregnant women who answered no (ExpB: 1.5 95% CI 1.19 - 1.77).

Finally,Tabla 6shows the health provider's factors associated with the number of prenatal care, "receives guidance on the results of the analysis in prenatal care" (p = <0.001)

DISCUSSION

Prenatal care is health care provided to patients when they are pregnant through a health provider, public or private. Likewise, it is recommended that pregnant women comply with their prenatal care to know what situation they are in and how their baby is doing. Mostly, patients access prenatal care when they believe that it is a positive practice that is in accordance with their principles and values, easily accessible, and when they are treated with respect and kindness, because they want care that helps them feel safe, in confidence and with well-being when the delivery occurs, both for them and the newborn, with the certainty that it was provided by respectful, kind, culturally sensitive, flexible and empathetic personnel, with time to give them support and ratification about their health and wellness. They also value the tests and treatments offered to them when they need them with the information and advice relevant to them²⁴.

Regarding the technical-scientific factor, in the present work, it was found that receiving guidance on the results of the analysis in prenatal care and that the health provider recommends medications in their consultation were associated with the number of prenatal care (p <0, 05). Perhaps when the professional explains in detail the meaning of the laboratory result, whether normal or pathological, in addition to suggesting certain medicines, it generates confidence and security in the pregnant woman, since he observes that the provider has the necessary knowledge and demonstrates experience at the time of care, and motivates you to comply with each of your prenatal care. Similar to the Miranda study, where it was found that the proper use of prenatal care is related to the doctor’s interest in elucidating health situations, with the information admitted about the treatment and with the solutions provided by the health professional²⁰. Likewise, Tovar and Gutiérrez in their research showed that the orientation of the staff about the examinations to be performed is related to the continuity of prenatal care¹⁵, corroborating what Boerleider et al. stated: treatment with the personalized attention of the health provider favors to have a prenatal care²³. Regarding the human factor, in the present work it was found that when the doctor or obstetrician calls the pregnant woman by her name during the consultation, it is associated with the highest number of prenatal care (p <0.05), possibly because they show respect and treatment personalized that generates comfort and interest in the patient to continue with prenatal care. It is similar to the study by Tovar and Gutiérrez, where it was observed that perceiving respect from the staff is related to the continuity of prenatal care¹⁵.

In summary, there are health provider factors associated with the number of prenatal care, such as guiding the analyzes, explaining them about the medications and demonstrating personalized treatment, which shows a suitable professional valued by the patient. Similar to the research by Joshi, Torvaldsen, Hodgdon, and Hayen, where it was shown that being seen by a qualified provider is a predictor of continuing prenatal care and receiving quality care²².

This research study’s limitation is that the variables considered were simply observed, so the results obtained do not indicate whether there are a cause and effect relationship between them.

CONCLUSION

Based on the results obtained in this research, it is concluded that there is an association between the health provider factors and the number of prenatal care in the patients of the Hospital Carlos Lanfranco La Hoz that attended in 2019.